This catalogue is an introduction to the services we offer and contains useful, practical information about the extensive IT facilities provided for staff and students.
Our IT Services aim to support you in whatever role you have at the University - our staff are friendly and well informed, and will do their best to help you.
ICT Service Catalogue
Incident Handling
Report ICT security related incidents, adverse events and weaknesses to Department of Information Technology.
Threat and Risk Management
Continuous improvement to identify, protect, detect, respond and recover cybersecurity threats and risks and strengthen cybersecurity infrastructure.
Computers, Applications,Servers and Network Security Assessment and Audit
Security assessment and audit services for computers applications, servers and network.
ICT Assets Monitoring and Analyzing
Monitoring and analyzing ICT assets to observe anomalies and abnormalities.
Log Analysis
Log analysis services for forensic purposes.
Security Awareness Program
Conduct security awareness campaign through e-mail, web and training. We handle various latest website development. We also provide consultancy on how to increase your web crawling and accessibility.
Contact Information
Related to Incident Handling, please email to umcert@um.edu.my
Other than that, please email to ictsecurity@um.edu.my
ICT Service Catalogue
Webhosting
Webhosting service for departments, registered bodies and student associations within UM. Create your own websites with your own customization.
Download Web Hosting Guidelines and Web Hosting Application Form below:
1. Web Hosting Guidelines
2. Web Hosting Application Form
Contact Information :-
1. idayu@um.edu.my
2. adlisyah@um.edu.my
Domain name registration
Domain name registration for departments and authorised associations and conferences within UM. Download UM Domain Name Registration Forms.
Contact Information : adlisyah@um.edu.my
Server Optimisation consultancy
Stems from our extensive experience in handling servers , we also provide consultancy services on how to increase server performance and accessibility.
Contact Information : adlisyah@um.edu.my
ICT Service Catalogue
Network Authentication
Available at residential colleges, departments and faculties. Use your UM email credentials to log in. For more information :
1. Network Authentication guide for UM Staff n Student
2. UM Wifi guide for Guest
Wired Network
Minimum speed is 100/1000Mbps for every wired user. Data ports are mostly available in offices, teaching halls/rooms, laboratories and meeting rooms
Internet Gateway Capacity
UM provides a total of 10 Gbps connectivity to the Internet. The connectivity is provided by TM and MyRen.
VPN
1. Extends private network across a public network and enables you to send and receive data across shared or public network.
2. VPN Apps For Those Who Need To Access UMMaiL From CHINA
Eduroam
Education roaming is an international roaming service for users in research, higher education and further education. Use your UM email credentials to log in from any location in the world that provides Eduroam service.
Voucher WIFI-GUEST
The Information Technology Department (JTM) is responsible for providing WIFI network services to all users, including external/third parties attending official university/PTj events. The method for applying for a WIFI-Guest Voucher can be obtained at the following link:
1.Manual Permohonan Pendaftaran Pengguna Voucher UM WI-FI-GUEST
For any further inquiries, please contact the following staff:
1. Encik Muhamad Farhan bin Yeop Abdul Hamid (farhan85@um.edu.my)
2.
Puan Harni Yusnidar binti Muhammad (harni@um.edu.my).
Contact Information
Any complaints or inquiries can be made at UMHelpdesk
ICT Service Catalogue
Email Services
Email facility for :
1. UM Student - Siswamail
2. UM Staff - UMMail
Contact Information
Any complaints or inquiries can be made at UMHelpdesk
ICT Service Catalogue
Microsoft 365
The software you need for your work or studies can be accessed from managed classroom or office machine.
For Staff :
UMPortal (https://portal.um.edu.my/) >> Log In >> ICT Info >> Download Software >> Main Software
For Student :
MyUM (https://myum.um.edu.my) >> Log In >> Software
Contact Information
Any complaints or inquiries can be made at UMHelpdesk or email to umsoftware.support@um.edu.my
ICT Service Catalogue
Portal for Student & Staff
Portal for Staff
UMPortal (https://portal.um.edu.my/)
Portal for Student
1. Academic related services : MAYA
2. Non academic services : MYUM
University Enterprise Systems (Administrative Related System)
- Student Management (UMSits, MyUM Graduan, Alumni etc)
- Online learning platform (SPECTRUM)
- Human Resource (eServices ,eHR)
- Research Grant & Expertise (RGMS,REMs, UMEXPERT)
University Enterprise Systems (Finance Related System)
- Financial Management (SAP)
- Procurement , Vendor
- Asset & Inventory
- ePay, ebidding, Wakaf
Emerging Technologies (Related System)
- UM Mobile Portal App. (UMTOUCH )
- Vechicle Tracking System (BusTracking)
- Queuing System (UMVACQ)
- Event Management (UM Event)
- MicroCredential Learning (Atrium)
- Open & Distance Learning (ODL)
- Ticketing (Helpdesk)
- Online Meeting (eMeeting)
- Management Information (Dashboard)
- Facilties, Item and Sevices Booking Platforms (IBS, UMPoint (Space, Service and Item)
- Research Data Capture (Redcap)
- Central App. Programming Interface (UMAPI)
Corporate Platform (Related System)
- UMCMSX - Main University Websites
- UMCMS - Departmental Websites, Online Courses ( FutureLearn & OCW)
- UMPortal , News , UMalumni, QMEC
- Visitor Monitoring ,Face Recognition (FR)
Contact Information
Any complaints or inquiries can be made at UMHelpdesk
ICT Service Catalogue
Multimedia Services
- Multimedia Technical Support
- Video conferencing/ Web conferencing/ Zoom Meeting & Webinar license
- Studio recording facilities.
- Remote Learning facilities training/system/support.
Digital Video Production
- Teaching and learning Video Content Production
- Live telecast with two way communications.
- Video Production and Editing services
- Multi Camera Production.
Contact Information
Any inquiries can be email at :-
1. Multimedia Services : aminudin.razali@um.edu.my
2. Digital Video Production : nabilah@um.edu.my
ICT Service Catalogue
Commercializations & Collaborations
Backed by our extensive experiences in handling multitude of IT related matters in UM environment , we welcome potential ideas for commercialization and or collaborations both from internal and external parties.
For details please contact our PIC : khairi@umholdings.com.my