ICT Project 2011

Data Centre ICT Security Administrative & Applications Services Enterprise Portal Multimedia

Data Centre Management Division 2011

This project is carried out by direct negotiation with Oracle Malaysia – thus saving cost for UM. It also facilitates administration by reducing the administration work to once a year as opposed to seperate renewal for each Oracle licenses.

The antivirus implementation helps protect files stored in the Network Attach storage appliance at the upload stage.

As Staff Portal become more critical as the nerve centre for UM staff online activities it has become a top priority to ensure that it is supported by a robust infrastructure. Existing database server is upgrade. Application servers are both supported by physical and virtual servers to achieve high scaleability.

As UM has gone online to handle its procurement process, it is important the the process is supported by robust infrastructure. Existing database server is upgrade. Application servers are both supported by physical and virtual servers to achieve high scaleability.

Used by Pusat Sitasi Negara lead by Professor Zainab Awang Ngah from FSKTM UM was given the honour to lead Pusat Sitasi Negara by the appointment of Professor Zainab Awang Ngah as the director. Robust servers infrastructure is an important element in MyCite system, as the system is accessed globally.

Assist Customer Service Department (BPP@ CSD) to prepare a server infrastructure that work together with Microsoft Active Directory to establish an integrated Desktop Management Facility.

Assist Application Divisions (BSMP, BITMAP, BPE) to migrate to Oracle 11g enviroment as support for Oracle for 9i is going to end next year.

Work to upgrade the database server to Oracle 11g is also on its way.

BPPD is also setting up a development database server to facilitate restore and testing process for application division (BSMP, BITMAP, BPE)

ICT Security

ICT-Security, Audit and Training Division was established in July 2011 by the merger of two formal divisions: Bahagian Perancangan dan Latihan (BPL), and Bahagian Keselamatan & Pengkomputeran Akademik. The purpose of the merger and departmental restructuring then was to ensure that activities to be implemented could be more focused, and to enable PTM in particular and University of Malaya in general to upgrade its ICT related value-added service activities in the future.

This section is primarily responsible for the following activities: Implement internal monitoring, auditing, and awareness activities related to campus ICT security Coordinate ICT Policy Documents, ICT Security Policies as well as creating a standard auditing system for web application system development activities in PTM Coordinate the implementation of ISMS - MS ISO / IEC 27001:2007 Information Security Management System

UMCERT was formed by the ICT Council Meeting No. 1/2011 on May 3, 2011 and was officially registered with the MyCERT agency on October 11, 2011.

The purpose of MyCERT team is to streamline the management of ICT security incident handling at the University of Malaya and to comply with government recommendations in the General Circular No. 4 Year 2006: Pengurusan Pengendalian Insiden Keselamatan Teknologi Maklumat dan Komunikasi (ICT) Sektor Awam. UMCERT members comprised of technical staff representatives from all the divisions of PTM.

The objectives of UMCERT:

a. Raise the responsibility and accountability of PTM on ICT security incidents in Universiti Malaya.
b. Develop the skills and human resources required for ICT security incident handling.
c. Streamline the operations management of ICT security incident handling by the establishment of UMCERT as the First Level Support.

Security Audits on the applications, servers and network hardware have been conducted regularly and continuously since 2007. Through the means of ICT audits-aka security posture assessments, where the application, server and network hardware weaknesses were determined by combinations of scanning tools, manual testing and site auditing. Corrective and remedial action plans based on the brief findings-reports, tests and analyses were submitted regularly to the relevant parties of the PTM for remediation. Follow-up audits were conducted to ensure that weaknesses had been closed.

Objectives:

i) Determine the security posture by scanning, analyzing and testing and report application, server and network hardware weaknesses.
ii) Recommend remedial plans for weaknesses found in audits.

Impact:

Weaknesses in applications, servers and network hardware were identified and corrected before they could be exploited by unscrupulous parties. Therefore, the risk of security incidents was minimized.

Statistics of security audits conducted in the year 2011:


Month 		  2011
Applications Server Network
January 0 0 96
February 0 0 20
March 0 30 0
April 16 24 0
May 0 0 66
June 5 0 0
July 13 0 76
August 18 0 0
September 12 0 0
October 42 0 0
November 29 0 0
December 10 0 0
 Total 145  54  258 

The statistics shown that many application security audits were done in the year 2012. This was due to the prevalent cyber-attacks targeting and exploiting weaknesses in web-based applications. All high-risk findings were recorded and remedial actions were applied; non-responses were closely monitored.

PTM cooperates with government agencies and service provider to solve ICT security breaches involving external domains; it acts as intermediary and communication agent for University of Malaya, Malaysian Computer Emergency Response Team (MyCERT), Jaring and Government Computer Emergency Response Team (GCERT), in the processes to resolve security incidents involving IPs from inside and outside the UM’s domains.

Objective :

Ensure that remedial and preventive measures are taken on all ICT security incidents involving IPs from University of Malaya.

Impact :

Computers and peripherals involved in ICT security incidents were cleaned and hardened.

Statistics of cases received and solved in the year 2011:


Month 		  2011
Total Case Received Total Case Solved % Case Solved
January 6 6 100
February 4 4 100
March 6 6 100
April 0 0 100
May 0 0 100
June 0 0 100
July 0 0 100
August 0 0 100
September 4 4 100
October 2 2 100
November 1 1 100
December 1 1 100
 Total 24  24  100 

Based on the statistics, the number of cases received showed an increase compared to the year 2010, especially in spamming cases.

Centralised anti-virus monitoring has been carried out consistently and continuously since January 2007. Using centralised AV monitoring, valuable data such as number of computers received AV updates, number of computers infected with viruses and the effectiveness of antivirus policies in cleaning the virus infections, were recorded each day. Relevant ICT representatives were informed of recurrent computer virus infections by emails; either manual scan cleaning or formatting was the normal procedure taken to disinfect the affected computers.

Objectives:

i) Acquire the status and number of computers received antivirus updates.
ii) Detect virus infected computers and carry out virus cleaning and prevention procedures.
iii) Evaluate the effectiveness of antivirus policies in virus detection and disinfection.

Impact:

Infected computers were cleaned and hardened.
Statistics of computers manually cleaned of virus infections in the year 2011:




Month 		  2011
 McAfee  Symantec
 Number of Computer Infected Number of Computer Infected  % Computer Cleaned   Number of Computer Infected Number of Computer Infected  % Computer Cleaned
January 14 14 100  19  19 100
February 23 23 100 29  29 100
March 41 41 100  48  48 100
April 21 21 100  35  35 100
May 34 34 100  39  39 100
June 25 25 100  29  29 100
July 20 20 100  17  17 100
August 36 36 100  24  24 100
September 33 33 100  32  32 100
October 39 38  97  33  30  91
November 36 33  92  32  32  100
December 17 11  65  17  14  82
Total 339 329 96% 354  348  98%

According to the statistics, number of computers cleaned of virus infections is increasing when compared to the statistics of the year 2010. The increase was due to the continuous and increasing strenuous efforts to detect problematic computers that had clogged up network traffics in various segments, using multitude of tools. Continuous virus cleaning is very important in reducing the risks of data loss and downtime, and also in reducing the wastage of computer resources and network bandwidths by virus and malware traffics.

PTM has carried out P2P software eradication operations since the beginning of April 2010. Eradication operations were launched because, based on the security analysis, copyright infringements involving Peer to Peer (P2P) software were becoming an increasing security menace.

 

Objectives:

  1. Keep track of computers actively downloading large files using P2P software.
  2. Minimise the risk of security incidents caused by P2P software. P2P software has had created the following security issues:
    a) Most of the P2P software has security flaws that allow hackers to exploit the software to break into computer networks, and eventually allows unauthorized access to users’ computers.
    b) Risks of information leakage from personal or the University computers are high because the ease of information sharing among P2P software users can cause confidential information to be shared without owners realising it.
    c) P2P software technology has long been exploited as a medium to spread viruses.
    d) Sharing large files such as music, movies and games can cause campus network congestions.
    e) Activities of music file and commercial video download can result in the University of Malaya to be charged for violation of copyrights.
     

Impact:

Not a single security incident involving copyright infringement received from external agencies (MyCERT or Jaring Abuse) in the period between April and December 2011.

Statistics of P2P software investigated during the year 2011

  P2P Eradication Report 2011
Month  Number of Cases Checked  Number of Cases Closed Number of Cases Not Closed  % of Case Completed 
January - - - - 
February - - - -
March - - - -
April 389 342 47 88
May 559 522 37 93
June 548 485 63 88
July 219 203 16 92
August 381 338 43 88
September 237 225 12 95
October 209 174 35 83
October 257 229 28 89
December 308 268 40 87
Total   3107  2786 321  90 %

Based on these statistics, it appears there are still many users who choose to continue using P2P software even though its use is prohibited since 2004. A more holistic approach should be done to curb this problem.

a. The ICT Security Policies ICT Security Policy Documents certified by the ICT Council, UM on 03/05/2011, has been published to the campus community from 23 Aug 2011 through the web announcements at the following web sites:
  • UMPortal homepage
  • Guideline page of the PTM portal (http://ptm.um.edu.my/?modul=Guidelines)
b. The ICT Declaration
  • The ICT Declaration and the ICT Rules & Regulations had been introduced to all UM students for the first time on 5th September 2011 via the SiswaMail Registration
  • Portal System (http://studpda.um.edu.my/studreg/register.php?service=MjAyLjE4NS4xMTIuNzg=&agreement=0&agreement2=0)
c. Implementation of ICT Security Awareness Program 2011
  •  Two talks open to UM staff, entitled "Why hackers like your computer” and “Power Search with Google" by the agency CyberSecurity, were held on 20/09/2011.
  • Starting from August 2011, guides / tips on ICT safety / awareness are regularly sent to the staff mailing list every month
d. Creation of the Quality Assurance Checklists for Web Applications Three Quality Assurance Checklists were created for application development technical staff. PTM applications Divisions (Applications Division of Administration, Division Enterprise Portal, Software Innovation Division and Student Information Systems Division) have adopted the quality documents from the start of January 2012. The 3 documents are listed as follows:
  • Quality Assurance Checklists for Application Systems – Application for Development and Customisation of on-line systems.
  • Quality Assurance Checklists for Application Systems – Development and Customisation of on-line system.
  • Quality Assurance Checklists for Application Systems - Test Runs of on-line systems undergoing development or customisation

The Primary responsibilities of this section are as follows: Provide basic support services to the High Performance Computer (HPC) users. Conduct, manage or organise seminars, courses and ICT-related trainings for the campus community and PTM technical staff. Manage & regulate licensed software installation, distribution or deployment for the purposes of teaching & learning.

Month Course Date Course Title Number of Participant
January  24/1/2011-25/1/2011 Computer Maintenance and Hardening  15
February 21/2/2011-22/2/2011 Website Building  29
23/2/2011-24/2/2011 MS Powerpoint 2007
(Basic + Intermediate)		  21
21/2/2011-22/2/2011 Basic ICT skills
(Email, Microsoft, Internet)		  29
23/2/2011-24/2/2011 MS Excel 2007
(Basic + Intermediate)		  20
March 21/3/2011-22/3/2011 Window 7 Operating Systems  24
30/3/2011-31/3/2011  Computer Maintenance (Troubleshooting) 26
April 18/4/2011-19/4/2011 Adobe Photoshop CS4 42
25/4/2011-26/4/2011 Video Editting 26
20/4/2011-
21/4/2011		 Ms Publisher 2007 (Advanced) 18
27/8/2011-28/4/2011 MS Word 2007
(Basic & Intermediate)		 29
 May 23/5/2011-24/5/2011 Basic MATLAB 16
11/5/2011-12/5/2011 MS Excel (Basic / Intermediate) 25
18/5/2011-19/5/2011 MS Excel (Advanced) 27
 June 22/6/2011-23/6/2011 Adobe Flash CS4 18
5/6/2011-16/6/2011 Basic ICT skills
(Email, Microsoft, Internet)		 27 
20/6/2011-21/6/2011 Publisher 14
 July 13/7/2011-14/7/2011  Window 7 Operating Systems 32
 27/7/2011-28/7/2011 Ms Powerpoint 2007 (Basic / Intermediate) 25
20/7/2011 Basic ICT skills  24
4/7/2011-
5/7/2011		 Ms Word 2007
(Basic / Intermediate)		 22
20/7/2011-21/7/2011  Ms Word 2007 (Advanced) 31 
August 15/8/2011 Ms Visio (Basis) 20
September 19/9/2011-20/11/2011 Computer Maintenance (Troubleshooting) 19
20/9/2011 Awareness Talk
(Cyber Security Malaysia) 		 52
21/9/2011-22/11/2011  Basic Network and Wireless Configurations 17
26/9/2011-27/9/2011 Ms Excel 2007 (Advanced) 16
 October 17/10/2011-18/10/2011  Basic Network and Wireless Configurations 23
19/10/2011-20/10/2011  Computer Maintenance
and Hardening		 24
 10/10/2011-11/10/2011 MS Word 2007 (Basis) 10
 12/10/2011-13/10/2011 MS Publisher 2007 (Basis) 23
 November  14/11/2011-15/11/2011 Website Building   30
22/11/2011-23/11/2011  Window 7 Operating Systems  22
 14/11/2011  Ms Publisher 2007 (advanced)  9
 14/11/2011  MS Visio 2007 (Basis) 19
 December  12/12/2011-13/11/2011  Video Editing 20 
19/12/2011-20/11/2011  Adobe Photoshop CS4 29
 Grand Total 873 
Month  PTM Division Course Type No. of Course / Training  No. of Participant Total No. of  Course / Training  Total No. of Participant 
January  BAKK CCM edi –
for the PTj website		  - -  1 37
eProcurement 1    37
February CCM edi –
or the PTj website		 1  6   9 156
eProcurement 8  150 
March CCM edi –
for the PTj website 		 1   6  20 474
eProcurement  19 468 
April  CCM edi –
for the PTj website		  1 5   9  91
eProcurement  8  86
May  CCM edi –
for the PTj website		  -  -  2  12
eProcurement  2 12
June  CCM edi –
for the PTj website		  1 4   1 4
eProcurement  - -
 TOTAL January-June   43  774
 July  BPE  CCM edi –
for the PTj website		  -  - 1   20
eProcurement  1  20
 
August		  BPPD  UMMail-
Kolej 1		 1  30  2  32
 BPE  CCM edi –
for the PTj website		 - -
eProcurement  1  2
 September  BPE  CCM edi –
for the PTj website		  1  9 2  14 
eProcurement
 October   CCM edi –
for the PTj website		  1  5 2  9 
eProcurement  -  -
eSurvey  1  4
 November CCM edi –
for the PTj website		  -  -  2  6
eProcurement  -  -
 eSurvey  1  2
December CCM edi –
for the PTj website		  - -  2 6
eProcurement  - - 
eSurvey 1 1 
Guest House 1 2
 TOTAL July-December   11  89
 GRAND TOTAL  54  863

In support of UM’s aspirations towards becoming a world-class research university, PTM, in collaboration with the UM researchers, has been providing high-performance computing services to our researches at our high-performance computing facility located at HPC & Cluster Server Room, PTM; currently, PTM provides basic support services such as managing system operations and monitoring hardware usage for the HPC users. Web pages of the UM HPC (http://ptm.um.edu.my/?modul=UMHPC) were published in PTM’s portal, in August 2011, to inform the HPC users on the services provided by the center. There was an increased utilisation of HPC facilities - currently housed in Data Center, PTM - in the year 2011.

No.  Research Title UMHPC Software Research Group / team members  Journal Info updated in 
 1. Computational Studies of Organic Reactions  Gaussian Dr. Nasr Y.M. Omar,
Prof.Sharifuddin M. Zain
and Prof. Noorsaadah Abd. Rahman		 Nasr Y.M. Omar,
Noorsaadah A. Rahman, Sharifuddin M. Zain, Enantioselective organocatalytic Diels-Alder reactions: A density functional theory and kinetic isotope effects study. Journal of Computational Chemistry 2011, 32, 1813-1823.		 27/01/2012
 2. Muscarinic Acetylcholine Receptor: Structural basis of ligand-receptor interactions Gaussian Chin Sek Peng, Dr. Michael Buckle,
Dr. Stephen Daughty		 Conference paper. Presented in Beijing, China,
For 12th APRU DSC
Title of the paper: HOMOLOGY MODELING OF HUMAN M1 MUSCARINIC ACETYLCHOLINE
RECEPTOR		 27/01/2012
3. Molecular Dynamics Study
of Anhydrous Bilayers of Synthetic Glycolipids: Effects of Chain Branching and Disaccharide Headgroup		 Amber Molecular Dynamics Study This paper has received comments from referees after submitting to Soft Matter Journal. The comment of a referee is given in next column. The highlighted lines are the crucial part where it needs further attention in fine tuning. Due to that we need to re run few simulations especially for monitoring EQUILIBRATION stage.  27/01/2012
 Vijayan Manickam Achari,
Richard Bryce, Rauzah Hashim, Thorstn Heidelberg
 4.  Molecular Dynamics Study of Anhydrous Bilayers of Synthetic Glycolipids (II): Effect of Gauche and Trans Conformations on  Bilayer Structure  Amber  Molecular Dynamics Study The discussion part is being fine tune in this paper. The other parts of this paper is completed in written form. 27/01/2012
Vijayan Manickam Achari, Richard Bryce,
Rauzah Hashim, Thorstn Heidelberg
 5. Molecular Dynamics Study on Lyotropic Lamellar Phases of Straight and Branched Chain Alkyl Maltosides Amber  Molecular Dynamics Study This paper is completed in written form and now in the stage of correction (proof reading)  and sent for correction at collaborator  27/01/2012
Vijayan Manickam Achari, Nguan Hock Seng , Richard Bryce, Thorstn Heidelberg, Rauzah Hashim
 6.  Computer simulation of biaxial nematic of liquid crystals formed by molecules with C2h symmetry  FORTRAN  Molecular Dynamics Study  This paper is completed in written form and now in the stage of correction (proof reading) before submitting for publication.  27/01/2012
 R. Hashim, G. R. Luckhurst, H. S. Nguan  
 7.  Molecular field theory for C2h symmetry biaxial nematic  FORTRAN Molecular Dynamics Study   This paper is completed in written form and now in the stage of correction (proof reading) before submitting for publication. 27/01/2012
R. Hashim, G. R. Luckhurst, H. S. Nguan   
 8.  Modeling and Molecular Dynamics on a Hexagonal Glycolipid Assembly AMBER  Molecular Dynamics Study   This paper is completed in written form and now in the stage of correction (proof reading) before submitting for publication. 27/01/2012 
Sara Ahamadi, Nguan Hock Seng, Thorsten Heidelberg, Rauzah Hashim 
 9.  Nano-monoporous filtration through a columnar liquid crystalline phase.  AMBER Molecular Dynamics Study   The analysis part is being fine tune in this paper. The other parts of this paper is completed in written form. 27/01/2012 
 Sara Ahamadi, Nguan Hock Seng, Thorsten Heidelberg, Rauzah Hashim
10. Computer Simulation Study on the Interraction Between Glycolipid Surfactants and Nanotubes GAUSSIAN   Molecular Dynamics Study  This paper is completed in written form and now in the stage of correction (proof reading) before submitting for publication. 27/01/2012
Zharah Batol, Rauzah Hashim 
11.  Systematic of Monogeneans  PAUP (Phylogenetic Analysis Using Parsimony) Fish Parasitology Group  In progress  28/9/11
 Prof. Susan Lim Lee Hong,
Tan Wooi Boon, Michelle Soo, Hazreen Abdul Jabar, Maverick Yap
 12. Bioconversion of lignocellulosic biomass to bioethanol using enzymatic approach.  Homology Modeling (YASARA)   Bioethanol Research Group  In progress  28/9/11
Prof. Dr. Zainudin Arifin,
 Dr. Teoh Teow Chong, Associate Professor Dr. Koshy Philip
 13.   Molecular epidemiology of Chikungunya virus BEAST 1.4.7  Chikungunya virus research  Chikungunya virus-associated death in Malaysia. TropicalBiomedicine 2010;27:343-7.  28/9/11
 Jamal  I-Ching Sam, Chan Yoke Fun, Sazaly Abu Bakar (Dept of Medical Microbiology,FOM)    Sam IC, Kamarulzaman A, Ong GS, Veriah RS, Ponnampalavanar S,Chan YF, AbuBakar S. Chikungunya virus from Malaysia (manuscript in preparation)
 14. Molecular epidemiology of enterovirus 71 and coxsackievirus A16  BEAST 1.4.7  Enterovirus 71 research    In Progress  28/9/11 
 Chan Yoke Fun,
Jamal I-Ching Sam
 15. Computational Studies of Organic Reactions  Gaussian Dr. Nasr Y.M. Omar, Prof. Sharifuddin M. Zain and Prof. Noorsaadah Abd. Rahman  Nasr Y.M. Omar, Noorsaadah A. Rahman, Sharifuddin M. Zain, An ONIOM study on the enantioselective Diels-Alder reaction catalyzed by SiO2–immobilized chiral oxazaborolidinium cation. Journal of Molecular Catalysis A: Chemical 2010, 333,  145-157.   28/9/11
   Nasr Y.M. Omar, Noorsaadah A. Rahman, Sharifuddin M. Zain, Theoretical insights into the enantioselectivity and mechanism of Diels-Alder reactions involving chiral cationic oxazaborolidinium catalyst. Bulletin of the Chemical Society of Japan 2011, 84,  196-204.
 No.  Licensed Software  Software User Category
(Faculty/ User Type)
1. S-Plus Lecturer/Research,Student
2. Matlab   Inst Sains Matematik (ISM)-Fakulti Sains
3. SPSS  Statistic base Lecturer/Research,Student 
4. Eviews Lecturer & Student from Various Faculty
5. Turnitin Lecturer & Student from Various Faculty
6. SAS Lecturer/Research,Student
7. Statistica  Lecturer/Research,Student
8. SPSS Advanced Statistics Pensyarah/penyelidik,pelajar
9. AMOS Lecturer/Research,Student

Microsoft Hedstart program was introduced by PTM in collaboration with Prestariang and Microsoft; the purpose was to eliminate the use of unlicensed Office software among the university community.

In short, Hedstart program was launched on 1st December, 2011, to provide access for students to download Microsoft Office 2010, and additional 200 other Microsoft software for the learning, testing and research purposes by the students of the University of Malaya. It provided two download sites where staff and students could download licensed Office software and other licensed Microsoft software:

Through this Site, students and staff are able to download more than 200 types of Microsoft software including the following: Visual Studio, Windows Server, NET Enterprise Servers (various Windows servers including Compute Cluster Server, Commerce Server, BizTalk Server, Host Integration Server, SQL Server, Exchange Server, and SharePoint Portal Server), MSDN Library, Windows 7, Windows Vista Business Edition, Windows XP Professional and Windows XP Home Edition, Visio, Microsoft Project, and the Expression Studio suite. The downloaded software has expiry date of 2 years from the date of download.

  • UM website on the Hub: http://um.onthehub.com/ that provides download for Microsoft Office 2010

Students paid a special price to download Office software. Downloaded Office software has perpetual license.

No. Software Name PTj Number of Installation Total Number of Installation
1.  SPSS  Medicine 16 38
Arts & Social Science 6
Library 1
Science 2
Malaysian Antarctic Research Centre 1
PASUM 1
API 3
Wisma R & D lab 1
Engineering 2
APM1 1
Business & Accounting 2
Dentistry 1
QMEC 1
 2. MatLab
(Network License) 		 Science 2 2 
 3. SAS   PASUM 2 18
 Medicine 4
 Science 7
Engineering  1
Business & Accounting 1
 Economics and Administration 1
 PTM 1
 IPS- NANOCEN & COMBICAT 1
4. ADOBE Various PTj & Variety of ADOBE software (version CS4/v.9 & MX) 86  86
5.   Statistica (Network License) Medicine 2  2
6.  Endnote  Education 2 20
 Medicine 5
 IPK-Kampus Kota 1
 Science 3
Languages and Linguistics 1
 Engineering 2
 Law 1
 Arts & Social Science 1
 API 2
 Built Environment 1
 Cultural Center 1
7. e-Kamus Medicine 1 13
Chancellery 2
APM 10

Administrative Applications Division 2011

Projects     Description 
Visitor Information System  A facility that enables the Security Office to record all visits to the main campus. System was rolled out in December 2011.
Helpdesk System : Phase 2  In Phase 2, the system has been enhanced to allow the campus community to log complaints related to infratructure directly to JPPHB. Phase 2 has been rolled out in January 2012.
Overtime Claim Module Management of overtime (OT) claim online. Online processes include OT application from staff, approval from head right up to payment by the Bursary. System has been launched on 1st February 2011.
Part-Time Teaching Application Modul A system that allows staff and non-staff to apply for part-time teaching at UM, and the relevant parties to approve/disapprove. System was rolled out in July 2011.
e-Progress Report Slab/Slai Module  Allows all relevant parties such as staff to submit progress reports, supervisors, deans and the Human Resource Department to monitor progress of staff continuing study under the SLAB/SLAI/HLCB programme. Rolled out in July 2011.
e-Extension SLAB/SLAI/HLCB Module A facility that allows staff continuing study under SLAB/SLAI/HLCB scheme to apply for extension of duration of study and the relevant parties to process the application. Launched in July 2011.
Conference Leave Application Module Manages application and processing of conference leave. Implemented in pilot mode at Faculty of Science, Faculty of Medicine and Faculty of Arts and Social Science. Expected to be rolled out to the whole campus in Mac 2012.
Pilgrimage Leave Application Module Manages application and processing of pilgrimage leave. Launched in September 2011.
Half Day Leave Application Module Enables staff to apply for half-day leave and superiors to process the application. Implemented on 1st January 2012.
e-Discipline : Phase 2 Module In Phase 2, this system has been upgraded to manage records of staff not clocking out or clocking out early. Demerit points has also been revised accordingly.
Medical Module 
Part 1 : Panel Clinic		 A facility that enables : 

i. Clinic applies as UM Panel Clinic.
i. UM processes the application.
ii. Clinic checks for staff eligibility.
iii. Clinic claims for payment.
iv. UM processes the claims.

Rolled out in September 2011.
Bayaran Insentif Tugas Kewangan (BITK) Module A facility that allows the Human Resouce Department to manage matters regarding BITK examination in the following situation :

i. UM as secretariat for the examination
i. UM as non secretariat for the examination 

The result of the examination will determine whether a staff is eligible for the insentive. Module was launched in October 2011.
Migration of UMRCIS Applications to UMPortal  Applications in UMRCIS was migrated to UMPortal in April 2011. This effort is in line with the ICT Strategic Plan that requires all applications to be consolidated into a single portal to facilitate access
Skin Baru Perkhidmatan Awam (SBPA) Module Provision of screens and reports to support the Human Resource Department in the SBPA and retirement age option exercise. Rolled out in December 2011.
Projects  Description
Class Attendance System A facility that enables lecturers to record and monitor students’ attendances to theory classes. It was rolled out in 2010.

In 2011, the system has been upgraded as follows :
i. Provide a function that enables the recording of attendances to practical classes. 
ii. Improvise the function of attendance taking for subjects that are taught by more than one lecturers. 

Both functions were put into production in September 2011.
Annual Appraisal Module System has been enhanced to accommodate changes requested by Human Resource Department. Enhancement involves the following areas :
i. Key performance indicator (KPI) setup by staff
ii. Mid-year review
iii. Evaluation
iv. Administrator screens
e-Attendance Module  The module has been upgraded as follows : 
i. Provide email alerts to supervisors for late clockins, early clockouts and no clockout.
ii. Dispay of absence records 
iii. Include clockin dan Clockout controls for half-day leave.
Asset Declaration Module The module has been upgraded as follows : 
i. Provide a screen for declaration status 
ii. Provide control for declaration period 
iii. Provide asset disposition functionality

Provide approver setup screen for administrators.
Non-academic Promotion Module A module that enables non academic staff to apply for promotion. Notification for interviews and staff confirmation to attend interview are also available online. 

Implemented in November 2011.
Staffing Warrant Module Allows the Human Resource Department to manage staffing information. Enhancement involves :
i. Staffing data
ii. Redesigning of screens
Postgraduate Finance Modul The module has been enhanced as follows : 
i. provide refund program to enable refund of wang hemat diri and library deposit. Available in December 2012 
ii. provide hapuskira program. Available in December 2012. 
iii. provide individual invoice generation function. Available in mid November 2012. 
iv. provide a functionality to cancel fees charges by individual and sponsor. Available in December 2012.
Pilgrimage Leave Application Module Manages application and processing of pilgrimage leave. Launched in September 2011.
Half Day Leave Application Module Enables staff to apply for half-day leave and superiors to process the application. Implemented on 1st January 2012.
Work Absence Module A facility that allows staff to apply annual leave or sick leave for the days that he was absent from work. Unapproved application or no action taken on absence dates may lead to salary deduction. Launched on 1st January 2012. 

Manages matters related to staff discipline. In Phase 1, this system manages records related to tardiness in the workplace. It was rolled out in 2010.
e-Discipline : Phase 2 Module In Phase 2, this system has been upgraded to manage records of staff not clocking out or clocking out early. Demerit points has also been revised accordingly.
Medical Module 
Part 1 : Panel Clinic
 		 A facility that enables : 
i. Clinic applies as UM Panel Clinic.
i. UM processes the application.
ii. Clinic checks for staff eligibility.
iii. Clinic claims for payment.
iv. UM processes the claims.

Rolled out in September 2011.
Bayaran Insentif Tugas Kewangan (BITK) Module A facility that allows the Human Resouce Department to manage matters regarding BITK examination in the following situation :
i. UM as secretariat for the examination
i. UM as non secretariat for the examination 

The result of the examination will determine whether a staff is eligible for the insentive. Module was launched in October 2011.
Migration of UMRCIS Applications to UMPortal Applications in UMRCIS was migrated to UMPortal in April 2011. This effort is in line with the ICT Strategic Plan that requires all applications to be consolidated into a single portal to facilitate access.
Skin Baru Perkhidmatan Awam (SBPA) Module Provision of screens and reports to support the Human Resource Department in the SBPA and retirement age option exercise. Rolled out in December 2011.

Customer Services Division 2011

This Active Directory deployment project entered its first phase which was to join staff computers in the non-academic responsibility centres to the domain. The responsibility centres involved were Bursary Department, Registrar Department, Library, Residential Colleges, Institute of Graduate Studies, Vice Chancellor, Deputy Vice Chancellor (Academic & International), Deputy Vice Chancellor (Research & Innovation), Deputy Vice Chancellor (Students Affairs & Alumni) and Deputy Vice Chancellor (Development). For the year 2011, 800 computers were joined to the Active Directory domain.

In 2011, 1000 computers were procured and distributed to newly appointed staff, for replacement of staff’s old computers which were more than 6 years old and for replacement of old computers in the computer laboratories.

The brand and computer model was IBM LENOVO M81.

The staff’s new campus card is a 4 kilobytes smart card replacing the old 1 kilobyte smart card, and it has the following features:
(i) Access control at doors and gate barrier
(ii) Capability to store up to 4 kilobytes of data in the card
(iii) Capability of making payments using ‘Touch and Go’
(iv) New design printed on card

The exercise to replace staff’s campus card started in November 2010 and was completed in March 2011.

PTM’s quality objectives in solving ICT complaints are as follows:
(i) 80% of complaints in the Helpdesk System solved by PTM are solved within 4 working days.
(ii) 90% of complaints in the Helpdesk System solved by PTM are rated at least 3 out of a scale of 5.

In 2011, both quality objectives were met with the following details:
(i) 86.8% of complaints in the Helpdesk System solved by PTM were solved within 4 working days.
(ii) 95.7% of complaints in the Helpdesk System solved by PTM were rated at least 3 out of a scale of 5.

Statistics of ICT complaints for year 2011 is given below :

CENTER FOR INFORMATION TECHNOLOGY 
REPORTS ON CUSTOMER SATISFACTION AND COMPLIANCE STATISTICS
FOR ICT PROBLEM COMPLETED WITHIN 4 DAYS
ON YEAR 2011

Feedback Received
Very Poor
47
Poor
48
Fair
206
Good
1092
Very Good
833
Total Feedback Received (f)
2223
Total Feedback Received (> Satisfactory) (g)
2128

Ticket Completed
Total solved More > 4 days (d)
439
Total solved Less <= 4days (h)
2895
Ticket Completed (a)
3334

Ticket Completed
Total More > 4 (e)
2
Total Less <= 4
0
Ticket not Completed (b)
2

Statistic Compliance
Total Ticket (a+b)
3336
Total Non Compliance ((f-g)+d+e)
536
Quality of Compliance 1 (h/a)
86.83 %
Quality of Compliance 2 (g/f)
95.73 %

Enterprise Portal Division 2011

The development activities by the division concentrate more on Enterprise Applications which basically aims to: integrate/develop various relevant available OSS technologies & platform with existing portal/systems towards a manageable enterprise wide system for the university.

 No.  System URL  Date Complete 
 1.  Online Thesis & Dissertation  http://islamicstudiestheses.um.edu.my February 2011
 2.  UMPRESS Version 2  http://umpress.um.edu.my 2011
 3.  Portal Vendor  http://vendor.um.edu.my 2011
 4.  eProcurement (Admin)  http://eprocurement.um.edu.my 2011
 5.  eProcurement (Application & Staff Approval)  http://portal.um.edu.my 2011
 6.  eProcurement (Student Application)  http://myum.um.edu.my 2011
 7.  RA Portal   http://raportal.um.edu.my/ 2011
8.  Spectrum  http://spectrum.um.edu.my 2011
 9.  Road Sign Application  http://portal.um.edu.my January 2011 
 10.  Portal SMS Casting  http://smscast.um.edu.my November 2011
 11.  Portal UPUM  http://portalupum.um.edu.my/ 2011
12.  IPR (Admin)  http://umcicportal.um.edu.my 2010/2011
 13.  IPR (Application)  http://portal.um.edu.my 2011
 14.  RGMS (Resercher)  http://portal.um.edu.my 2011
 15. RGMS (Admin)  http://rmis.um.edu.my 2011
 16.  UMRG Version 1 (Application & Approval)  http://portal.um.edu.my 2011
 17.  UMRG (Admin)  http://rmis.um.edu.my 2011

Multimedia Division 2011

The development activities by the division concentrate more on Enterprise Applications which basically aims to: integrate/develop various relevant available OSS technologies & platform with existing portal/systems towards a manageable enterprise wide system for the university.

No.  Courses/Module  Faculties/ PTj  Faculties/ PTj 
 1. Structures and Functions of Proteins  (Biochemistry Course Year 1)  FOM Completed 
 2.  Enzymology (Biochemistry Course Year 1)  FOM  Completed
 3.  Macronutriens (Biochemistry Course Year 1)  FOM Completed 
 4. Molecular Biology  FOM Completed 
  5.   Biochemistry of hormones  FOM  Completed
 6. Metabolic Interrelationships FOM  Completed
 7.  Diabetes mellitus  FOM Completed
 8.  Energy metabolism in exercise  FOM Completed
 9.  Metabolic adaptations in Pregnancy  FOM Completed
 10.  Hemoglobin degradation  FOM  Completed
 11.  Bile acids and salts  FOM  Completed
 12.  Nutrition  FOM Completed
 13.  Nucleotide metabolism FOM Completed
14. Amino acids metabolism   FOM Completed
15.  Development of GI system   FOM  Completed
16.  Library information and society  FSKTM Completed
 17.  Technologies for information management   FSKTM Completed
 18.  Data structure  FSKTM Completed
 19.  Programming 1   FSKTM Completed
 20.  Knowledge management   FSKTM Completed
 21.  Element of english EDU Completed
 22.  Peranan agama  EDU Completed
 23.  Business and corporate taxation  FBA Completed
 24.  Internal audit  FBA Completed
 25.  Bahasa Malaysia Asas: Anggota Badan  FBL Completed
 26.  Bahasa Cina 1  FBL Completed
 27.  Asas Rekabentuk Seni: Garisan  APM Completed
 28. Asas Rekabentuk Seni: Bentuk   APM Completed
 29.  Konsep Cerpen  APM Completed
 30.  Bahasa Melayu dan Multimedia  APM Completed
 31.  Media Dakwah  API Completed
 32. Multimedia Dakwah   API Completed