ICT Project 2009

 ICT Courses organized by PTM are as follows :- 

Bil	Month	Date	Course	Duration (Days/Hour)	Number of Participants
1	JAN	14/1/09	Turnitin (Antiplagiarism Tool)	3 hours	13
2	FEB	18/2/09 - 19/2/09	Windows Vista Operating System	2 hours	29
3	FEB	25/2/09 - 26/2/09	OpenOffice-Writer	2 hours	15
4	MAR	16/3/09 - 18/3/09	Windows Vista (Advanced)	2 hours	10
5	MAR	25/3/09 - 26/3/09	OpenOffice - Calc	2 hours	13
6	APRIL	6/4/09 - 7/4/09	Windows Vista Operating System	2 hours	27
7	MAY	15/5/09	Turnitin (Antiplagiarism Tool)	3 hours	31
8	JUNE	11/6/09	Turnitin (Antiplagiarism Tool)	3 hours	16
9	JUNE	19/6/09	Turnitin (Antiplagiarism Tool)	3 hours	14
10	JUNE	23/6/09	Turnitin (Antiplagiarism Tool)	3 hours	9
11	JUNE	25/6/09 - 26/6/09	Windows Vista Operating System	2 hours	25
12	JULY	1/7/09	Computer Maintenance and Security (for ISB staff)	1 hours	43
13	JULY	2/7/09	Ms Office 2007 (Word,Powerpoint dan Excel)	1 hours	44
14	AUG	17/8/09 - 18/8/09	Windows Vista Operating System	2 hours	27
15	AUG	18/8/09 - 20/8/09	SAS Enterprise guide	3 hours	20
16	AUG	25/8/09	Gmail	6 hours	16
17	OCT	14/10/09 -15/10/09	Windows Vista Operating System	2 hours	8
18	DEC	16/12/09 -17/12/09	Windows Vista Operating System	2 hours	26
19	NOV-DEC	Nov - Dec 09	Program Pentauliahan Profesional(3P) - CCNA, Oracle  11g, CompTIA network+, CompTIA Security+, Dreamweaver, Flash etc	7-15 hours	14
Total					410

Bil	Date	Course	Duration (Days)	Number of Participants
1	16/1/09 - 20/1/09	Computer Maintenance and Security	2	21
2	21/1/09 - 22/1/09	Programming in ASP. NET (Basic)	2	14
3	21/1/09 -22/1/09	Ms Powerpoint 2007 (Basic&Intermediate)	2	25
4	28/1/09 - 29/1/09	Ms Excel 2007 (Basic&Intermediate)	2	24
5	11/2/09 - 12/2/09	ICT Security Awareness	2	15
6	16/2/09 - 17/2/09	Ms Word 2007 (Basic&Intermediate)	2	19
7	18/2/09 - 19/2/09	Website Development	2	31
8	23/2/09 - 24/2/09	Adobe Flash	2	33
9	25/2/09 - 26/2/09	Introduction to Computer and Internet	2	26
10	11/3/09 - 12/3/09	Ms Powerpoint 2007 (Basic&Intermediate)	2	27
11	16/3/09 - 17/3/09	Ms Word 2007 (Advance)	2	29
12	18/3/09	Ms Outlook 2007 (E-Mail)	1	30
13	18/3/09 - 19/3/09	Ms Excel 2007 (Basic&Intermediate)	2	22
14	19/3/09	Ms Visio 2007 (Basic)	1	25
15	30/3/09 - 31/3/09	Ms Publisher 2007 (Basic)	2	27
16	8/4/09 - 9/4/09	Ms Word 2007 (Basic&Intermediate)	2	28
17	13/4/09 - 14/4/09	Ms Access 2007 (Basic&Intermediate)	2	32
18	15/4/09 - 16/4/09	Ms Powerpoint 2007 (Advance)	2	20
19	20/4/09 - 21/4/09	Ms Excel 2007 (Advance)	2	26
20	22/4/09 - 23/4/09	Website Development	2	27
21	13/5/09 - 14/5/09	Ms Excel 2007 (Basic&Intermediate)	2	29
22	18/5/09 - 19/5/09	Ms Powerpoint 2007 (Basic&Intermediate)	2	30
23	20/5/09 - 21/5/09	Programming in PHP & MySQL (Basic)	2	15
24	25/5/09 - 26/5/09	Computer Maintenance and Security	2	23
25	27/5/09 - 28/5/09	Linux Fundamental	2	23
26	3/6/09 - 4/6/09	Ms Word 2007 (Basic&Intermediate)	2	24
27	8/6/09 - 9/6/09	Introduction to Computer and Internet	2	22
28	10/6/09 - 11/6/09	Basic Network and Wireles Configuration	2	22
29	15/6/09 - 16/6/09	Adobe Flash	2	24
30	29/6/09 - 30/6/09	Data Processing and Analysis using SPSS	2	27
31	8/7/09 - 9/7/09	Ms Excel 2007 (Basic&Intermediate)	2	25
32	13/7/09	Ms Visio 2007 (Asas)	1	16
33	15/7/09 - 16/7/09	Ms Powerpoint 2007 (Basic&Intermediate)	2	25
34	20/7/09 - 21/7/09	Ms Word 2007 (Basic&Intermediate)	2	25
35	5/8/09 - 6/8/09	Kursus ICT Security Awareness	2	14
36	10/8/09 - 11/8/09	Ms Word 2007 (Basic&Intermediate)	2	20
37	17/8/09 - 18/8/09	Ms Access 2007 (Basic&Intermediate)	2	22
38	19/8/09 - 20/8/09	Ms Excel 2007 (Lanjutan)	2	28
39	2/9/09 - 3/9/09	Ms Excel 2007 (Basic&Intermediate)	2	18
40	9/9/09 - 10/9/09	Ms Powerpoint 2007 (Basic&Intermediate)	2	18
41	16/9/09 - 17/9/09	Ms word 2007 (Advance)	2	15
42	16/9/09 - 17/9/09	Introduction to Computer and Internet	2	13
43	12/10/09 - 13/10/09	Ms Word 2007 (Basic&Intermediate)	2	14
44	14/10/09 - 15/10/09	Website Development	2	24
45	19/10/09	Ms Outlook 2007 (Email)	1	12
46	20/10/09 - 21/10/09	Computer Maintenance and Security	2	15
47	16/11/09 - 17/11/09	Ms Powerpoint 2007 (Basic& Intermediate)	2	17
48	18/11/09 - 19/11/09	ICT Security Awareness	2	12
49	25/11/09 - 26/11/09	Ms Excel 2007 (Basic&Interemediate)	2	19
50	23/11/09 - 24/11/09	Ms Word 2007 (Advance)	2	10
51	25/11/09 - 28/11/09	Ms Visio 2007 (Basic)	1	7
52	9/12/09 - 10/12/09	Ms Word 2007 (Basic&Intermediate)	2	23
53	9/12/09 - 10/12/09	Ms Acces 2007 (Basic&Intermediate)	2	23
54	14/12/29 - 15/12/09	Ms Excel 2007 (Advance)	2	16
55	16/12/09 - 17/12/09	Data Processing and Analysis using SPSS	2	21
56	23/12/09 - 24/12/09	MS Publisher 2007 (Basic)	2	20
Total			107	1222

The list of Software for teaching and learning managed by PTM from 2005 – 2009 are as follows:-

Bil.	Name	Version	Modules	Total of License
1	Adobe Creative Suites	CS		40
2	Adobe Photoshop CS2  Adobe Illustrator CS2 15  Adobe Acrobat 8.0 Professional 50	CS2 CS2		15 15 50
3	Adobe Web Standard CS3   - Flash   - Dreamweaver	CS3		30
4	Adobe Design Premium CS3   - Photoshop - Illustrator  - InDesign  - Flash - Dreamweaver  - Acrobat Pro 8.0	CS3		140
5	Adobe Design Premium CS4 (package maintenance from CS3)  - Photoshop  - Illustrator  - InDesign  - Flash  - Dreamweaver  - Acrobat Pro 9.0	CS4		140
6	Adobe Design Premium CS4 (individual license)  - Photoshop  - Illustrator  - Acrobat Pro 9   - Web Standard	CS4		100 50 50 250
7	AMBER	9	9	1
8	Autodesk 2008 - AutoCAD  - Autodesk AutoCAD Revit Series  - AutoCAD MAP3D  - AutoCAD Civil 3D  - Autodesk Inventor Pro (AIP) 2009  - AutoCAD  - Autodesk AutoCAD Revit Series  - Autodesk Inventor Pro (AIP)  2010  - AutoCAD  - Autodesk Revit Architecture   - Autodesk Civil 3D  - Auto CAD Electrical  - 3D Studio MAX - Autodesk Softimage  - Autodesk Maya			159 80 30 15 40 161 5 30 20 20 20 20 39 20
9	Endnote X1 Sitewide			(unlimited licenses)
10	English-Online 24/7 (Perpetual - Network License)			60 (network licenses)
11	E-Kamus	5.02		450
12	Eviews	6.0		200 network licenses
13	MATLAB  Matlab  Matlab Compiler  Commucation Toolbox  Control System Toolbox  Signal Processing Blockset  Fuzzy Logic Toolbox Image Processing Toolbox Neural Network Toolbox Signal Processing Toolbox  Simulink Wavelet Toolbox  Communication Blockset Simulink Control Design	r2009b v7.1 1 v3.2 v6.2.1 v6.21 10  v2.2.2 v5.1 v4.0.6 v6.4 v6.3 v3.0.3 v3.2 v1.3		Network Licenses r2009a  125 r2008b  2008a  10 r2007b  20 r2007a  10  10  25  35  35  50  1  10  20
14	MAPINFO	7.8  8.0		52 / 40
15	MAPINFO  ArcGIS ArcInfo	8.0		40 25
16	Microsoft  - Windows Vista  - Windows 7  - Windows XP - Office 2003  - Office 2007  - Project Profesional 2003/2007 - Visio 2003/2007  - Frontpage			Unlimited/ Based on request
17	NVIVO 7 7			12
18	NVIVO 8 8 30 Mc Afee		(Antivirus)	4,500
19	Symantec	10.1	(Antivirus)	4,500
20	SAS (Statistical Analysis System)	9.2		Unlimited Licenses
21	SPSS 17 &18 200 Modules :   SPSS Base Module Local Licenses :			Network Licenses : 150 50 (included Data Entry Builder Module)
22	S-PLUS   TIBCO Spotfire S+ Unlimited Licenses TIBCO Spotfire S+Finmetrics  TIBCO Spotfire Miner TIBCO Spotfire NuOpt   TIBCO Spotfire SeqTrial	8.1.1 3.0.4  8.1.2  1.9.2  2.0.6
23	Statistica 9.0			30 network licenses
24	Turnitin (Anti Plagiarism Tool)			License for 33000 students
25	Wolfra Mathematica	7 7.1	1	(network licenses)

Seminars co-organised by PTM are as follows:- view details... 

1. Seminar SPSS 17.0 and Clementine 12.0 – on 12 Feb 2009 SPSS 17.0
   1. SPSS 17.0 for windows is a modular, tightly integrated, full-featured product line. along with related products from spss inc., it provides capabilities for all stages of the analytical process
      • planning, data collection, data access, data and output management, data analysis, reporting, and deployment.
      • save time with easy data access
      • prepare your data in a flash
      • power statistics for better analysis
      • deploy results to maximize their benefits
   2. Clementine 12.0
      Data mining expedites the universal process of learning from experience. it arms you with the knowledge to make informed decisions and gain a competitive advantage.
      • build your expertise into the discovery process
      • explore opportunities with powerful modeling techniques
      • maximize time-to-solution with accelerated knowledge discovery
      • deliver your result cost effectively
2. The Usage of E-Dictionary in Institute of Higher Education – on 14 Aug 2009 The Speaker of the Seminar is Mr Zahari Dollah from Anpec Global Corporation Sdn Bhd. In the seminar, he outlined the use of applications that includes e-Dictionary functions as follows:-
   1. AS A WORD REFERENCE 
      E-Dictionary can be used as a reference when students or teachers who do not understand the word in any media source. The dictionary acts as an alternative to existing book dictionaries. 
       
   2. AS A RESOURCE FOR UNDERSTANDING SOLUTIONS 
      Understanding of words is important in ensuring accurate understanding. The need to refer to book dictionaries which is usually thick make students ignore the dictionary and only guess the meaning of the word. This may lead to an inaccurate understanding or unfaithful in any way. 
       
   3. AS A WORK REVISION 
      In MS Word, there are only spelling checker in English. Therefore, all work in typed in Malay is not checked/revised. With the use of E-Kamus/Dictionary of 5:02, spelling in Malay not only revised but the next closest word is also given (the smart proposition). 
       
   4. SIMPLIFY AND EXPEDITE LEARNING
      Internet is the main source of information when searching for student review subjects. With understanding and a good vocabulary, the students can reinforce learning more quickly and easy. 
   5. FOSTER ENRICH VOCABULARY
      Before the usage of e-Dictionary, mastery of vocabulary usually requires patience and a high sense of curiosity. However, with the use of e-Dictionary, each student can master vocabulary quickly and easily. Hence, the culture of searching new words can be instilled among the students.

(a) 2009 E-Lecture Project 
i .Introduction E-Lecture is an international collaborative project among 3 universities namely Kyoto University of Japan, Tsinghua University of China and University of Malaya. The method used to share lecture is by using video conferencing technology in which lecturers from each university take turns to provide lectures. The topics is on Environment Science which included Air, Water and Solid Pollutions, Management and Control of Environment. The 2007 E-Lecture project is a continuity from 2006 E-Lecture Project. Video Conferencing required main equipment consists of Video Conferencing Set, camera, LCD Projector and screen. Video conferencing also required stable network connection and identification of the IP address. In order for the project to be successfully implemented, the three universities have to provide high capacity network connection to ensure that the audio and video is successfully transmitted. The E-Lecture was conducted in Video Conferencing Room (formerly known as Seminar Room C1), Faculty of Science. 

ii . E-Lecture class schedule for Semester I & Semester 2 2009/2010 Please refer to Attachment 1 & Attachment 2 (b). Other Video Conferencing Session (beside E-Lecture). PTM also received application from UM staff to use video conference facility for specific events. Other Video Conferencing Session (beside E-Lecture) that had been accomplished in 2009 are as follows: 

No	Date	Title
1.	16/2	Testing of Internet Access for VIVA: - between student University of Malaya (FPP) and the University of Otago, New Zealand on February 27
2.	27/2	VIVA : - between student University of Malaya (FPP) and the University of Otago, New Zealand.
3.	27/2	Testing of Internet Access for Conference – University of Malaya and University Belfast
4.	2/3	Conference: - University of Malaya and University Belfast (4.00 pm Malaysian time)
5.	8/4	April Testing of Internet access to Kyoto (to start the E-Lecture session 2009-2010)
6.	4/5	Testing of Internet Access: - University of Reading, UK
7.	5/5	Discussion :- UM - University of Reading,UK
8.	15/5	Testing of Internet Access:- London School of Economics, UK
9.	18/5	Testing of Internet Access :- London School of Economics, UK
10.	19/5	Discussion :- UMCoRs – London School of Economics, UK
11.	20/10	VIVA: - between students from Auckland University of Technology, New Zeland and examiners from UM (FPP)
12.	9/11	Testing of Internet Access:- APRU
13.	17/11	APRU Conference

(a). Webcasting as a Medium of Live Broadcasting in Campus Webcasting technique is a new technology that was implemented in University of Malaya recently, the technology had been used by the people through out the world as a medium to show video in streaming mode in the internet. The Webcasting project was started at the end of year 2005; the first broadcasting on the internet was on January 12, 2006 with QAMU`s event “Urusan Dokumen”. Webcasting can be viewed at http://webcast.um.edu.my/live.php After several sessions of webcasting successfully accomplished, PTM had decided to make webcasting as compulsary for all the main events in University of Malaya. 

(b) . List of Webcasting Events in 2009 

No.	Date	Title	No. of Day	Oganizer
1	Jan 15	Recording & Live Webcast: - UM Expo 2009: - Prize Ceremony 2009 for EKSPO UM at the Foyer of UM DTC	1	IPPP
2	Jan 16	Recording & Live Webcast - Briefing of Academic Performance Audit / Institutions Audit By MQA	1	QAMU
3	Feb 4	Recording :- Workshop on "Classification of Purpose-Built Office Building in Malaysia" at PWTC	1	FAB
4	Feb 5	Recording & Webcast :- Lecture by Professor Dr. Prime. Muhamad Zakaria-"Mysteries IN TRADITIONAL MEDICINE"	1	ICR
5	Mar 10	Webcast : - Second Budget Economic Stimulus Malaysia	1	PTM
6	Mar 11	Recording :- Workshop on "Classification of Purpose-Built Office Building in Malaysia" at PWTC	1	FAB
7	Mar 17	Recording & Webcast :- Public Lecture by Professor Horvitz	1	ICR
8	Mar 20	Recording & Webcast :- Lecture by Professor Dr. Prime. Noraini Idris - "Mathematic Teaching and Learning: Past Present and Future"	1	ICR
9	April 1	Recording & Webcast : Prime-Lecture by Prof.. Dr. Low Wah Yun-"Youth Sexuality: Issue and Challenges"	1	ICR
10	April 3	Webcast : - Appointment of the Sixth Prime Minister of Malaysia	1	PTM
11	April 15	Recording & Webcast : - Briefing on Academic Performance Audit / Audit Institutions	1	QAMU
12	April 21	Recording & Webcast : Prime-Lecture by Prof. Dr. Hashim Mohd Ali-"The Expending World of Chemical Engineering"	1	ICR
13	April 29	Recordings : - Program "Workshop on Health Systems in Transition"	1	F. Ekonomi
14	May 11	Webcast :- Pre-Employment Program Opening by Vice-Chancellor	1	HEP
15	May 12	Recording & Webcast: Pre-Employment Programs	1	HEP
16	May 13	Recording & Webcast : Pre-Employment Programs	1	HEP
17	May 13	Recording : - Program "Workshop on CPDS Research Output"	1	F. Ekonomi
18	May 26	Recording & Webcast : - Prime-Lecture by Prof. Dr. Christopher Chiong Meng Boey - "The Interaction Between Mind And Body: Implations For Health"	1	ICR
19	June 9	Recording and Webcast : Opening of University of Malaya Wellness Program by the Deputy. Minister of Higher Education at the DTC	1	Fak. Perubatan
20	June 19	Recording and Webcast : - Briefing on the PTK Implementation for Lecturers Grade DS / DU / DUG 45 -54 at KPS	1	BSM
21	June 31	Recording : - seminar organized by CEBAR at the Hilton Hotel	1	CEBAR
22	July 1	Recording : - seminar organized by CEBAR at the Hilton Hotel	1	CEBAR
23	July 29	Recordings : - Seminar at Postgraduate Room, Faculty of Economy	1	F.E.P
24	July 31	Rakaman :- seminar di Bilik SA1, ISB, Fak. Sains Recordings: - Seminar at SA1 Room, ISB, Faculty of Science	1	Fak. Sains
25	Aug 10	Recording and Webcast : - Session 1 - Graduation Ceremony 2009	1	ICR
26	Aug 11	Recording and Webcast : - Session 2 & 3 - Graduation Ceremony 2009	1	ICR
27	Aug 11	Recording and Webcast : - Session 4 & 5 - Graduation Ceremony 2009	1	ICR
28	Aug 13	Recording and Webcast : - Session 6 & 7 - Graduation Ceremony 2009	1	ICR
29	Aug 14	Recording and Webcast : - Session 8 - Graduation Ceremony 2009	1	ICR
30	Aug 15	Recording and Webcast : - Session 9 & 10 - Graduation Ceremony 2009	1	ICR
31	Oct 6	Recording and Webcast : - Prime-Lecture by Professor Dr. Prime. Wan Zawawi Ibrahim	1	ICR
32	Oct 12	Recording and Webcast : - Opening Ceremony "Pameran Rehal"	1	ICR
33	Oct 15	Recordings: - Excellent Service Award Ceremony, Certificates of Excellent Service Award and Setia 2009. (Done by FBL)	1	ICR
34	Oct 22	Recording: - Heritage Discourse: Rehal	1	IC
35	Dec 12	Recording: - Ceremony of 50 Years Celebration of University of Malaya Library	1	Perpustakaan
36	Dec 16	Recordings: - Opening Ceremony "Malaysia Toray Science Foundation Grant Research Symposium 2009"	1	IPPP
37	Dec 16	Recordings: - Prime- Lecture by Prof. Prime. Dr. Hoursunarani Vadivelu - "THE ENEMY WITHIN: Microbes and Genes"	1	F.Perubatan

Centralised antivirus monitoring has been consistently and continuously implemented since january 2007. Through the monitoring, the number of computers that received update, the number of computers infected with virus and the effectiveness of antivirus policies in cleaning a found virus were recorded every day. Identitities of Computers with repeated virus infection had been communicated to the relevant PTJs` representatives via e-mail for cleaning. The objectives achieved through the monitoring are: Status and number of computers that received antivirus updates could be known. This information is important because failure of a computer to get latest update can expose the computer to the latest virus infection. Number of virus infection events could be detected. Information about computer with highest virus infection also could be known. This piece of information can be utilized to implement cleaning and prevention actions on the affected computer. Effectiveness of antivirus policy to take action against the detected virus. Antivirus that has been configured properly is able to clean the detected virus without the need for human intervention. The following is a summary of data collected from the Symantec and McAfee consoles for the period January to December 2009: See Graph.

PTM has become a medium of communication and intermediary between the University of Malaya and the Malaysian Computer Emergency Response Team (MyCERT) for handling reports of security incidents involving computers from the University of Malaya. Here is the breakdown of cases received and completed from January to December 2009: Month 2009 Spam Copyright Infringement Worm / Virus SSH / Malicious Probe Botnet January 0 0 0 0 0 February 0 0 0 0 0 March 0 1 0 1 0 April 0 1 1 0 0 May 0 0 0 0 0 June 0 0 0 0 0 July 1 0 1 0 1 August 1 0 0 0 0 September 1 0 0 0 0 October 0 0 0 0 0 November 0 0 0 0 0 December 0 0 0 0 0 Total 3 2 2 1 1 Grand Total 9 Total number of cases received in 2009 showed a decrease of 75% compared to the number of cases received in 2008.

To ensure that the University Malaya ICT Procedures and Rules Document was adhered to and applied, ICT Procedures and Regulations (P&R) Report was provided on monthly basis, starting in January 2009. This document contains several reports to support some PTM`s core work processes. The following is a list of reports contained in the P & R Report: ICT Quality Complaint System`s Annual Objective Achievement Report McAfee and Symantec Centralized Antivirus Monitoring Report Network Viruswall Monitoring Report ICT Security Incident Report Type / Category ICT Security Incident ICT Security Audit Report List of Video Conference and Webcasting Software (Off-the-shelf) Procurement Report Visitors / Vendor / UM Staff Admission Statistic to Center for Information Technology Year 2009 Server Access Application Report New Desktop / Notebook Application Report List of Webhosting Service Application List of ICT Training.

To ensure that the campus citizens install their computers with the latest patches, PTM had prepared patches for download by all campus citizens as an alternative to automatic download. Patches had been placed on the website http://ictsecurity.um.edu.my. E-mail announcement about the patches had also been sent each month as a reminder to all the campus citizens so that they were always cognizant of the security risks and to ensure that their computers were equipped with the latest patches to avoid any security risk. Number of patches that were downloaded from the Microsoft website and uploaded to the ICT security website in 2009 is as follows: Month Windows 2000 Windows Server 2003 Windows XP Microsoft Office2003 Microsoft Office2007 Vista Total January 1110014 February 0111014 March 1230028 April 97811131 May 1112207 June 881100532 July 53001211 August 57810526 September 366005 20 October 101115111149 November 13221211 December 57710424 Total 4957639643227.

ICT Security, Training and Quality Control Division is responsible for managing applications to open access ports to the servers in UMNet, DMZ, Server Farm and Disaster Recovery Center situated in Kampus Kota. During the year 2009, a total of 1287 applications based on IP address had been processed. Here are the details on the number of applications from January to December 2009: Month Firewall Type / Zone Firewall DMZ Firewall Server Farm Network Box (Jaring) Firewall Disaster Recovery Kampus Kota Total January 18283049 February 212610129 March 17636086 April 12561069 May 79310101 June 8651276 July 47112136178 August 118820191 September 715720166 October 6630069 November 3610367 December 9970106 Total 137110930111287.

ICT Security, Training and Quality Control Division in collaboration with the Data Center Management Division and Administration Applications Division had implemented ISIS and iHRIS Oracle server disaster recovery simulation on June 2009. During the test run, there was a problem found in the network configuration that temporarily impaired the accessibility of relevant servers for testers in Kampus Kota. Only testers from PTM could access the servers involved. Here are the total times taken for the ISIS and iHRIS recovery: No. Activity Period ISIS iHRIS 1 Server and Data Recovery 2 hours and 20 minutes 1 hour and 20 minutes 2 System Test 15 minutes 27 minutes 3 Recovery period (Total) 2 hours and 35 minutes 1 hour 47 minutes Here are the problems that had been identified during the exercise: High server room temperature caused by damaged air conditioning equipment. ISIS and iHRIS servers were inaccessible by the testers in Kampus Kota segment. There were problems in the network interface where the packet loss occurred after DHCP Server hop. Improvements were proposed to ensure that future simulations will attain near real-life disaster situation. In short, the Disaster Recovery Plan provided is effective. All checklists could be applied and implemented. However, network problems that had been identified need to be corrected so that the servers involved are always readily available to be accessed according to plan if disaster really occurs.

As one of the efforts to enforce ICT security, Security Division, ICT Training and Quality Control Division had conducted safety audits on the network hardware, servers and applications. Security Audit objective was to expose security weaknesses such as software configuration weaknesses and software or application vulnerabilities, so that preventive measures can be taken to strengthen the software or the application before it is exploited by irresponsible parties. The following is a summary of the total ICT security audit carried out in Year 2009 : Month Audit 2009 Application Server Network January 0 0 8 February 0 10 0 March 0 0 12 April 9 0 0 May 0 16 0 June 12 0 0 July 0 0 352 August 0 20 0 September 11 0 0 October 1 1 0 November 0 0 17 December 18 0 0 Total 51 47 389 Grand Total 487 KPI 2009 – 50 Audits.

MS SharePoint Portal development for each faculty / PTj in the UM is intended to improve administration and management systems at the PTjs and also UM overall so that to be more effective, fast and responsive. Ms. SharePoint Portal provides a collaborative work space which will improve collaboration between staff in facilitating their daily tasks. Ms. SharePoint also allows sharing of documents and users can control access to each component to protect the information from parties that are not related. Among the components offered in SharePoint Portal are : -- Libraries Documents Library Picture Library Slide Library Communications Announcements Contacts Discussion Board Tracking Calendar Tasks Survey Custom Lists Customs List Web Pages Site and Workspaces List of Introduction Demo & User Training Sessions held throughout the year 2009 are as follows: Month Demo Date PTj Name Introduction Demo / User Training February 27 Bahagian Akademik Introduction Demo March 5 Jabatan Pembangunan dan Penyelenggaraan Harta Benda (JPPHB) Introduction Demo 6 Fakulti Perubatan Introduction Demo 20 Pejabat Timbalan Naib Canselor (PI) Introduction Demo 23 Bahagian Pentadbiran dan Kewangan Introduction Demo April 7 Pejabat Naib Canselor Introduction Demo 9 Bahagian Sumber Manusia Introduction Demo August 6 Perpustakaan Utama Introduction Demo 18 Perpustakaan Utama User Training November 5 Unit Audit Dalam Introduction Demo.

UM Academic staff directory (http://umexpert.um.edu.my) 
 

Usage and Modules statistic for UMExpert	2007	2008	2009
Number of users	288	1222	1859
Number of New Modules added into UMExpert New Available	4	4
New Modules were introduced in 2009 : Course Attended (new) Surat pengawasan(new) Research cluster(new) Upload sijil (phd dan ke atas) Upload conference fail (Module presentation) Upload image (Module research grant) WOS incentives(new)  Intergrate Leadership Module with UMHRIS	18	26	7

(Research Gallery) http://umfacts.um.edu.my/gallery 
 

Year	2008	2009
Number of Research synopsis uploaded in the Research Gallery	53	24

Research Management Information System (RMIS) : http://rmis.um.edu.my/
 

Usage and Module statistic for RMIS :	2006	2007	2008	2009
Number Module 4 new 2 new 2 REPORT :  35 MODULE :	3 Additional	4 Additional	6	3

Web site Universiti Malaya : http://www.um.edu.my 
 

Statistic UM web site activities since 2007 :	2007	2008	2009
Type of Activities 1) Information Updating 2) Changing graphic design and information layout Not Tracked	209 40	423  59	271

Is a new engine develops internally by existing technical staff early in 2009 to replace the existing CMS Anvil which was used since 2007 to manage the content of the main UMWebsite. The UMCMS was also developed to cater and overcome previous short comings of the later.

Year 2009	Total Number of PTj using CCM for the Department’s Web site
Number of Sites	79 sites
Pusat Sukan Pusat Kebudayaan  Fakulti Sastera & Sains Sosial Fakulti Pergigian  Fakulti Pendidikan  Fakulti Bahasa dan Linguistik  Institut Pengajian Kepengetuaan  Number of CCM training	10 10 12 11 12 9 18  8

1. Representing PTM UM as Ahli Jawatankuasa Pemandu Open Source Sektor Awam.
2. Envivio WebCasting technology Proof of Concept in collaboration with Dental Faculty.
3. Consultation on preparation of document digitisation project specification for Dental Faculty.
4. Undertaking study on various available E-Document solutions

CCM edi started development in early 2008. CCM edi 2.0 is the second version content management portal developed to replace the older CCM. It is equipped with more functionalities and choice. 

Number Department's Website using CCM edi 2.0	2008	2009
Centre For Civilisational Dialogue	1
Fakulti Alam Bina Institute of Research Management & Monitoring Shidmadzu- UMMC Centre for Xenobiotics Studies (SUCXeS) International & Relation Office (ICR)  Institut Sains Biologi Fakulti Undang- undang UM Centre of Innovation & Commercialization Fakulti Kejuruteraan (Pej. Dekan)  Centre for Industrial Relation & Training (CITRA)  Electromagnetic Radiation & Devices (EMRD) Faculty of Engineering Institute of Graduate Studies 11  Number Site involved 8 400 Number of CCM edi 2.0 training	11 8400 1	12

Usage Statistic for UMPortal	2008	2009
Number of User log in UMPortal	3428157	697
Number of hits (Google Analytics)	5559772	630
Number of Modules in UMPortal	28	28

 

New UMPortal modules developed in 2009 were : 
UMPortal : MyDesktop - To make it easier for users to access important information without having to browsing Umportal after the login. 

Currently the modules available in MyDesktop are : 
1) Maklumat Pengguna (Module Kemaskini Biodata Online HRIS) 
2) Ringkasan Email (Ummail) Senarai Aktiviti Harian (Module E-Organizer) 
3) Senarai Cuti (Module Staff E-Services) 
4) Perkongsian Fail (Module File Sharing) 

UMPortal : Staff e-Services In 2009  4 new categories were introduced by the HRIS team Category Module :
1) Perubatan Senarai Klinik Panel 
2) Permohonan Tukar Klinik Panel 
3) Pendaftaran Kemudahan Perubatan Untuk Ibubapa 
4) Permohonan Tuntutan Pergigian Latihan & Perkembangan Staf Permohonan Kursus-kursus Dalaman Peperiksaan 

Perkhidmatan Kehadiran Tuntutan Kerja Lebih Masa Perisytiharan Harta Perisytiharan Harta UPortal : 
1) Tempahan Bilik (Room Booking) Enable respective PTj to manage room usage for their respected PTj. UPortal :
Files Sharing File Sharing - enable UM staff to share files amongst themselves.

UMISISWEB - Student Portal (http://umisisweb.um.edu.my/)
 

	2008	2009
Number of Users	15, 025	15, 025
Number of hits	228, 527 492	821
Number of Module integrated with Umisisweb	20	20

Ummail / Perdana Mail : http://ummail.um.edu.my/ & http://perdana.um.edu.my/ 
In 2009, Ummail Mailbox quota was increased from 100MB to 200MB for Academic staff & Management & Professional staff

Number of Access	2008	2009
UMMaiL/PerdanaMail WebMail Mail Client WebMail Mail  Client IMAP POP	-	-
Professional Staff 43 881	43	881
Not Tracked	353715	254347024
Support Staff	247840	53120192
Postgraduate Student	83	563
Not Tracked	145315	2855521
Undergraduate Student	184122	663330

 

Statistic of User Problem for UMMail & Perdana Mail by Year : 

Problem	2008	2009
Forgot Password	722	1040
Sending and receiving email problem	35	41
Didn't receive email from mailing list	17	67
Quota exceeded	12	4
Can't receive email from outside	6	2
Inactive account	12	3
Others	143	80

CAMS is middleware design to help resolve the issue of maintaining and administering thousands of username and password for multiple of systems from one single point. Another 4 application systems integrated with CAMS in 2009 : 

1) UMExpert 
2) Umrefjournal 
3) Admin UM 
4) Moodle - elearning Portal Fakulti Perubatan

Year	2008	2009
CAMS Total visits	617,213	746,839

Single Sign ON using CAMS for Wireless- CAMS for Wireless was also successfully implemented in 2009. CAMS for wireless is an expansion to the existing CAMS's main operation. It capitalizes on the replication techniques but at the same time operates independently from the main engine.

UM E-Survey (http://umesurvey.um.edu.my/).
The system was developed and implemented in 2007 to help various centres to conduct online administrative survey.

UM e-Survey activities in 2009	2007	2008	2009
Number of Survey	3	39	27
Number of trained users	2	11	8

List of new processes using the MIGS services in 2009 were : 

1) Technical Postgraduate Symposium (TECHPOS) 2009 
2) Fakulti Kejuruteraan Seminar and Workshop in Bioinformatics & Computational Biosciences 2009
3) CRYSTAL, Fakulti Sains Pembayaran Yuran For Undergrad dan Posgrad
4) Bendahari UM Press - Pembelian Buku Secara Online oleh Department Penerbitan.

FPX - Online payment system through FPX is for payment using interbank fund transfer (local banks) only. As it is, payment of fees by local student can also be done via this facility.

UMConference Management System (http://umconference.um.edu.my)

Content	2008	2009
Number Conference generated by the system	5	18
Number of conference abstracts submitted into the system	12	12
Number of user trained	7	18

UMAlumni - Portal for Alumnus (http://umalumni.um.edu.my/) 

Usage Statistic of the UMAlumni Portal since 2007 :

Year	2007	2008	2009
Number of users	195	1146	2319

UM Refereed Academic Journal (UM E-Publication) : http://umrefjournal.um.edu.my 

Usage Statistic of UM Refereed Journal system since it was first implemented in 2008:

Types of Journal	2008	2009
Fakulti Alam Bina  1) International Journal of Property Sciences Journal of Surveying, Construction and Property
Fakulti Perubatan  1) Journal of the University of Malaya Medical Centre
Fakulti Sastera dan Sains Sosial Manusia dan Masyarakat (Man and Society)  1) Borneo Research Journal,  2) University of Malaya Journal of Southeast Asian Studies,  3) University of Malaya Jurnal Pengajian Media Malaysia  4) Journal Sejarah SARJANA
Fakulti Ekonomi Malaysian  1) Journal of Economic Studies  2) International Journal of Institutions and Economies
Fakulti Akademik Pengajian Islam  1) Jurnal Syariah ISB  2) Journal of Integrative Computational Biosciences	2	13

Integrated Account Management System (IAMS) is a PTj based budgeting and payment recording system

Usage Statistic for IAMS since 2006 :	2006	2007	2008	2009
Number Ptj using IAMS	4	5	34	38
Number of users trained	28	96	148	21

 

Number of Reports generated via IAMS since 2006 :	2006	2007	2008	2009
Number of Reports	441	9189	64113	527
Number of Pre-Formatted Letters generated	1	41	1029	1278

e-Senate : http://esenat.um.edu.my

An intranet online system introduced with the objective of reducing physical paper usage during meetings.

User statistic by Year since inception in middle of 2008 :	2008	2009
Number of Admin	6	7
Number of Senate members	53	57
Number of Assistant Registrar	60	85

e-Meeting :  http://emeeting.um.edu.my - is an extension of the e-Senate. It is an internet based system customized to handle faculty and PTj based meeting.

User statistics by PTj/faculties for the year of 2009 : 
 

Number Faculty 2009	1
1) Faculty of Arts and Social Sciences	102
2) Centre for Information Technology	25

QMEC (http://qmec.um.edu.my) 

QMEC Portal is the second version for QAMU Portal. It began operation in 2008.
 

Hits statistic:	2008	2009
Number hits	642	5792

 

ICRS Portal : http://icrs.um.edu.my/ (Is a portal containing information related to the activities of the ICR)

Statistic Number of Public  Lectures recorded in the system  (http://umfacts.um.edu.my/pl/)	2008	2009
Number of Public Lecture	13	31
Statistic of MOU registered in  ICRS Portal  (http://umfacts.um.edu.my/mou/) :	2008	2009
Number of updated MOU	124	148

Portal Pentadbiran maklumat Pelekat Kenderaan - Pejabat Keselamatan

Number of Sticker application	2007/2008	2008/2009	2010/2011
Number of Sticker application (Staff)	6786	7259	8817
Number of Sticker application (Student)	4199	4371	6805

 

Statistic Number of users using the facility :	2008	2009
Number of users	6104	7301

Webcasting : http://webcast.um.edu.my

Statistic number of recorded webcast /  videos uploaded on the webcasting site	2005	2006	2007	2008	2009
Number of webcasts & videos uploaded	1	2	6	12	17

The following is the statistic of reports generated by PTj via the system	2008	2009
Report Category by Faculty/PTj
JPPHB	8	8
Bah Perolehan, UM(termasuk laporan berbentuk grafik)	37	46
Pentadbir(IAMS)	12	12
Ketua bahagian (PTM)	2	2
Total	59	68

Statistic of articles uploaded into the system	2008	2009
Number of Articles uploaded in Portal Tamadun Malaysia	43	43

Instrument Booking System was developed for the respective department to manage booking of lab instruments. Department of Chemistry, Science  Faculty is the current user.	2009
Number of users	46

A web event portal that manages the event functions on the UM website.

A portal with an online catalog system and integrates with the Online Credit Card Facility (MIGS) for Jabatan Penerbitan, UM.

A central News server handling UMInfo, StudentInfo & UMWeb RSS Feed news 
 

Usage Statistic of UMNews :  Showing number of news transmitted via the different RSS Feed	2008	2009
Number RSS Feed News (UMInfo Rssfeed)	1013	2709
Student Info RssFeed	333	1271
UMWeb News	236	388
Total	1582	4368

http://umfoto.um.edu.my 
 

Usage statistic by Year since inception in September 2009	2009
Number of PTjs 4	4
Number of Photo	173

 

Bil	System/Module Description
1.	e-Recuitment Akademik (Fakulti Perubatan as pilot PTj) A system to manage and record staff appointment information at PTj level, from advertisement, application till selection and issuance of letter to applicant, Application is located at e-recruitment portal.
2.	Latihan – Kursus Dalaman A module to manage BSM and PTM sponsored applications, from application till selection. Application is located at Umportal, UMRCIS dan iHRIS.
3.	Pengesahan Kerja Lebih Masa OT approval is done by the supervisor at UMPORTAL.
4.	Isytihar Harta A modul for staffs to declare assets. It can be done via UMRDIS.
5.	Lapor Diri Online A module for PTj to record newly appointed staffs reporting for duty so that staff number generation can be expediate.
6.	E-Management Report A module to display statistics and information on staff Application is available to senior staffs via UMRCIS.
7.	Pengurusan Staf Bermasalah A module to manage the records of staffs with disciplinary problems. It is available via UMPORTAL and UMRCIS.
8.	Peperikasaan Perkhidmatan A module to manage service examination from advertisement of courses offered to examination result.The module is available via UMPORTAL, UMRCIS and iHRIS.
9.	Kenaikan Pangkat Bukan Akademik – Penilaian Potensi Kepimpinan A module to manage the process of peer evaluation for non academic staffs applying for promotion.
10.	Tatatertib A module to record staffs unders disciplinary actions.
11.	Permohonan GCR dan Bawa Baki Cuti Kehadapan A module to apply for GCR (golden handshake) and bring forward unused leaves.
12.	Zamalah Online A module to manage post graduate students` scholarship application and approval.
13.	Course and Teaching Evaluation A module for students to asses course and teaching. It is developed for the Faculty of Medicine, Dentistry and Asasi.
14.	e-application : Offshore Office A module related to application online used by the offshore office.
15.	e-Undi A system that automates MPMUM election.
16.	Akademik dan Ijazah Dasar A module to manage proforma and credit exemption.
17.	Sistem Maklumat Tempahan Kenderaan A system to manage bookings for vehicle.
18.	Sistem Pemadam Api A system to manage fire extinguishers.

Bil	System/Module Description
1.	e-Attendance A system to record attendance and overtime. It was used by several PTj as pilot project in Nov 2008. Later the was enhanced to suit the need for campus wide use. The system was successfully rolled out to the whole campus in Jul 2009.
2.	PTK The system was improvised to cater for new method of PTK examination.
3.	Modul Penilaian Prestasi - Fasa III The module was enhanced to include the function to evaluate online by the assessors.
4.	Cuti Perkhidmatan – Cuti Tahunan Dalam Negara The module was enhanced to include the pro-rate feature during leave application.
5.	Modul Pengurusan Fail Involves screen re-structure.
6.	Elaun dan Tuntutan - Insentif Pakar - Elaun Galakan - Elaun Khas Pentadbiran, Tanggungkerja & Pemangkuan Involves screen re-structure.
7.	Kenaikan Pangkat Bukan Akademik - KUP
8.	e-recruitment The module was enhanced to include the display of resume.
9.	Pendaftaran Ijazah Dasar The module was enhanced according to user requests presente during regiration online preparation meeting.
10.	Peperiksaan Ijazah Dasar A module to record information on external examiner.
11.	Peperiksaan Ijazah Tinggi Enhanced logic for examination result generation.
12.	Pendaftaran Ijazah Tinggi : A) Establish control on process “gagal keluar” and observation.  B) Penukaran proses pendaftaran client kepada pendaftaran belum sah  C) Improvised the process “ Jana Luput”
13.	Sistem Akaun Pelajar A module to manage bad debts.
14.	Kemasukan Ijazah Tinggi Enchanced module to include processing of KKM data and generation of enrollment report.
15.	Kemasukan Ijazah Dasar Improvised processing of undergraduate data.
16.	Modul Latihan Industri
17.	e-Industrail Training

Bil	System/Module Description
1.	Tuntutan Kerja Lebih Masa A module that allows staffs to claim overtime.
2.	Pengajaran Sambilan A system to manage matters related to part-time teaching, from advertisement of coursed offered, application, approval and issuance of letter to applicants
3.	Integrasi SAS dan Saga To enable automatic journal posting to SAGA System.
4.	e-Progress Report A module that enables supervisor, department head and Deputy Dean to evaluate the research reports submitted by postgraduate students via online.
5.	e-Application : Pemilihan Peringkat Fakulti A module that automates the process of postgraduates selection.
6.	UMCLAS A system that records and reports class attendance.
7.	Sistem Aduan Versi 2 A system developed to replace the existing Sistem Aduan ICT. This new system will become a one-stop complaint sytem where all complaints will be logged to this system. It will be developed in 4 phases and is anticipated to fully complete by end of 2011.

Bil	Systems/Modules Description
1.	Cuti HRM cuti sabatikal cuti penyelidikan cuti persidangan The existing leave module will be enhanced to include additional conditions, formula etc..
2.	Buku Rekod Perkhidmatan Malaysia A module that enables the recording of staffs` service activities in service record book.
3.	Sistem Pinjaman Pelajar Integration between Student Loan System, Receipting and SAGA.

On 30th April 2009, a tender for 150 units of desktop computer had been opened. The tender was closed on 20th Mei 2009. All the computers are for the replacement of staff`s computers that are more than 6 years, and for the replacement of old computers in the computer laboratories. 

Total unit of desktop computers : 150 
Brand and model : HP Compaq DC7900 Small Form Factor

On 9th September 2009, an open tender for 1000 units of desktop computer had been opened. The tender was closed on 29th September 2009. All the computers are for new staff, for replacement of staff`s computers that are more than 6 years, and for replacement of computers in the computer laboratories that are more than 7 years. 

Total unit of desktop computers: 1000 
Brand and model: HP Compaq 6005 Pro

On 8th September 2009, a tender for 100 units of desktop computer had been opened. The tender was closed on 18th September 2009. All the computers are for the replacement of old computers at the Faculty of Education. They are to replace lecturer`s computers and the computers in the computer laboratories that are more than 6 years.

Total unit of desktop computers: 100 unit
Brand and model: HP Compaq DC7900 Small Form Factor

On 3rd July 2009, a tender for 50 units of desktop computer had been opened. The tender was closed on 22nd July 2009. All the computers are for the new computer laboratory in the Library located at the Nilam Puri Campus, Kelantan.

Total unit of desktop computers: 100 unit
Brand and model: HP Compaq DC7800 Small Form Factor

During 2009, Universiti Malaya by means of Pusat Teknologi Maklumat (PTM) had gone through twice the process of upgrading the leased-line project. The first part involved an upgrade from 200Mbps to 250Mbps and the second part of the upgrade from 250Mbps to 300Mbps. Faster and more efficient web surfing, direct connection and any other online applications experience to the Internet are some of the significant impact from this project.

Previous Leased-line Transfer Rate : 200Mbps
Upgrade (1st part) : 250Mbps
Upgrade (2nd part) : 300Mbps

In order to have student to experience a better service quality while accessing the Internet, UM by means of PTM has upgraded its wireless LAN leased-line to the Internet twice from previous state transfer rate of 60Mbps to the 80Mbps and again to the 100Mbps transfer rate speed. This shows our high commitment to give the service and facilities to the students. 

The upgrades were carried out to cater an increase of number of wireless user in the Campus.

Previous Leased-line Transfer Rate : 60Mbps
Upgrade (1st part) : 80Mbps
Upgrade (2nd part) : 100Mbps

PTM received applications and requests from PTjs to have date points install at their departments for newly appointed staff or just a replacement of the faulty existing data point. Throughout the year 2009, two quotations had been conducted involved 1000 unit of data points. To ensure the requests are to be handled in the shortest time period, PTM had performed its procurement in advance by quotation and when there is a request concerning data point installation, appointed contractors will do the necessary installation and number of data points are then to be deducted from the number of data points awarded in the tender/quotation. This may ensure the user request will not take too much time to be carry out.

Total of Data Points Installed : 1000 units

From the survey conducted in the year 2008, almost 200 lecture/seminar rooms in faculty buildings have not been equipped with LCD Projectors facility. PTM has taken an initiative to request an allocation to buy and install LCD Projectors in all of those rooms indentified earlier. With the RM 1million allocation approval, 160 unit of LCD Projectors were then been installed together with the screens. This project has yet to be recognised as helping the faculties in teaching and learning process. The introduction of the facilities can be considered as enhancing the image of the University in facility preparation or technology usage involved during in learning and teaching process.

Total Number of LCD Projector : 160 units

Network Division had performed collaboration with two other divisions in PTM (Application Division & Data Centre Division) in an integration process of the LDAP and wireless system project. This project is critical as thousands of wireless users in UM will no longer have to apply and register for the wireless account if they want to use the wireless facilities within the campus. As they are all were given a unique ID for them to use the email system, that same ID then can be use for authenticating into UM wireless system.

Total Number of LCD Projector : 160 units

192 unit of data points with 18 unit of network switches had been installed at all the voting centres to ensure E-Vote process can be carry out online. The new VLAN for this process was also being introduced into UM LAN networks. Even thought the E-Vote was only held in early 2010, the technical preparations were carried out earlier as there are 18 locations involved in the campus.

Total Number of Data Points : 192 units
Total Number of Network Switch : 18 units

In year 2009 a dedicated connection for Bahagian Sumber Manusia (BSM) usage had been properly installed into UM networks. This connection can be considered as an intranet network for BSM staff performing their data and information update tasks as required by MAMPU in Putrajaya.

It has been planned by the year 2010, this connection will then be integrate into UM main network as it then can be access by each UM staff, as been required by MAMPU.