Department of Digital Technology
helpdesk@um.edu.my
Menu
Home
About Us
Introduction
Structure Chart
Highlights
Awards
Annual Reports
ICT Strategic Plan
Our Services
Services
Cybersecurity & Compliance
Data Centre & Hosting Services
Network & Infrastructure
Application Development & Support
User Support & Helpdesk
Email Services
ICT Security
Safety Tips
How to Report
Security Assessment & Awareness Training
Security Notices
ICT Governance
Policy, Rules & Guidelines
ICT Technical Committee (JTICT)
Application System Assessment Committee (JPSA)
Contact Us
User Support & Helpdesk
Home
User Support & Helpdesk
Portal for Student & Staff
Staff Portal: UMPortal (https://portal.um.edu.my/)
Student Academic Services: MAYA
Student Non-Academic Services: MyUM
University Enterprise Systems
Student Management: UMSITS, MyUM Graduan, Alumni
Online Learning Platform: SPECTRUM
Human Resource Systems: eServices, eHR
Research & Expertise: RGMS, REMS, UMEXPERT
Emerging Technologies
UM Mobile Portal App (UMTOUCH)
Vehicle Tracking System (BusTracking)
Queuing System (UMVACQ)
Event Management (UM Event)
MicroCredential Learning (Atrium)
Open & Distance Learning (ODL)
Ticketing System (Helpdesk)
Online Meeting (eMeeting)
Management Dashboard
Booking Platforms (IBS, UMPoint)
Research Data Capture (REDCap)
API Platform (UMAPI)
Corporate Platform
University & Department Websites (UMCMSX, UMCMS)
Online Courses (FutureLearn, OCW)
Primary Portals: UMPortal, News, UMalumni, QMEC
Visitor Monitoring & Face Recognition (FR)
Last Update: 01/04/2026
